Privacy Policy

Sulcent Ltd (“Sulcent”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a demo, or communicate with us about our services.

Sulcent Ltd is a company registered in England and Wales under company number [Company Number], with its registered office at [Registered Office Address].

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We may collect the following types of personal information:

• name
• job title
• company name
• email address
• phone number
• information submitted through website forms
• details about your enquiry or demo request
• website usage information, such as pages visited, device type, browser type and approximate location

We only collect information that is relevant to responding to enquiries, providing our services, improving our website, and communicating with prospective or existing clients.

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We may use your personal information to:

• respond to enquiries and demo requests
• communicate with you about Sulcent and our services
• understand your organisation’s needs
• provide, improve and develop our website and services
• maintain records of communications
• manage business relationships
• comply with legal, regulatory or administrative obligations

We do not sell personal data.

We process personal data where we have a lawful basis to do so. This may include:

• Legitimate interests, such as responding to business enquiries, improving our website, and managing client relationships
• Consent, where you have opted in to receive marketing communications or accepted non-essential cookies
• Contract, where processing is needed to provide services or take steps before entering into a contract
• Legal obligation, where we are required to keep records or comply with applicable law

The ICO says organisations must tell people what they are doing with their data and explain the lawful basis for using it.  

We may share personal information with trusted service providers who help us operate our website, manage enquiries, host data, provide analytics, or deliver business services. These providers are only allowed to use personal information for the purposes we specify.

We may also share information where required by law, regulation, legal process, or to protect our rights.

Some of our service providers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

We keep personal data only for as long as necessary for the purpose it was collected. Enquiry and communication records may be kept for a reasonable business period unless a longer retention period is required by law.

Depending on the circumstances, you may have the right to:

• access your personal data
• correct inaccurate personal data
• request deletion of your personal data
• restrict or object to processing
• withdraw consent where processing is based on consent
• request transfer of your personal data
• complain to the Information Commissioner’s Office

To exercise your rights, contact us at info@sulcent.com.

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We may send you marketing communications where you have opted in or where we are otherwise permitted to do so. You can unsubscribe or ask us to stop contacting you at any time.

For questions about this Privacy Policy or how we handle personal data, contact:

Sulcent Ltd
Email: info@sulcent.com
Website: sulcent.com

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.